We are committed to protecting and respecting your privacy. Dennis Maps Ltd takes the protection of your personal information very seriously. This policy sets out the basis on which your personal data will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us. For the purpose of the Data Protection Act 2018 (“the Act”), the UK General Data Protection Regulations and the EU General Data Protection Regulations the Data Controller is Dennis Maps Ltd.
All enquiries concerning our use or storage of data should be sent to enquiries@dennismaps.co.uk. The personally identifiable data such as name, address, telephone number, email address or other information we collect from you is required by us to improve our level of service, to provide you with the information you have requested and develop the content of our websites.
Information we may collect from you
We collect both Personal Data and Anonymous Data when you send us information or visit our website. Personal Data is any information that can identify you as an individual such as name, address, email address, phone number etc. The Anonymous information we gather helps us determine what is most beneficial for you, our users, and how we can strive to continually improve our service for your benefit.
How do we use your information?
We will use the information you provide to us to process your requests and queries. Where we have appropriate permissions, we may use your information to market our products and services to you.
The collective information we gather helps us determine what is most beneficial for you, our users, and how we can strive to continually improve our service for your benefit. We may need to share your information with our business partners, but as the Data Controller we have ensured that our business partners treat your data according to the Data Protection Legislation in both the UK and the EU.
What we may disclose to third parties
We will not disclose information about your individual visits to our website or any of the personal information that you provide, such as your email address, name, address or telephone number, to any outside parties except when you have given us permission to do so, or we believe that the law requires us to do so.
Security of your information
We have appropriate measures in place to ensure that users’ data is protected against unauthorised access or use. Any data sent to us via our website is encrypted end to end with strong SSL encryption and all of our web servers have suitable virus protection enabled and running. Neither we, nor our business partners currently transfer any of your data outside of the European Economic Area.
Your rights
You have the following rights in relation to the personal data we hold about you:
- the right to be informed about the data we hold about you and what we do with it;
- the right of access to the data we hold about you. This is known as a ‘Subject Access Request’;
- the right for any inaccuracies in the data we hold about you, however they come to light, to be corrected. This is also known as ‘rectification’;
- the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
- the right to restrict the processing of the data;
- the right to transfer the data we hold about you to another party. This is also known as ‘portability’;
- the right to object to the inclusion of any information;
- the right to regulate any automated decision-making and profiling of personal data, although we do not use any automated decision making processes.
If you would like to exercise any of these rights, please email enquiries@dennismaps.co.uk and you will be sent a form to complete and return to us.
Updates to this Privacy Policy
This Privacy Policy will be kept under review and may be amended from time to time. Any updates will be published on this page and will become effective on publication.
Complaints
Data Protection Complaints Procedure
This procedure outlines how you may raise a complaint about the way in which your personal data has been handled and how we will manage your complaint in accordance with the Data Protection Act 2018, UK GDPR and the Data Use and Access Act 2025.
This procedure applies to all individuals whose personal data we process, (collectively known as Data Subjects) and applies to all processing activities involving your personal data.
If you believe that we may have mishandled your personal data, failed to uphold your data protection rights, or not responded appropriately to a data protection request, you may submit a complaint using one of the following methods:
- Email our Data Protection Officer at enquiries@dennismaps.co.uk
- Write to us at The Data Protection Officer, Dennis Maps Ltd, Unit 2 Grove Lane, Frome, Somerset BA11 4AT
To help us investigate your complaint quickly and thoroughly, please include your full name, contact information and a description of the complaint. This will enable us to carry out a thorough review of your complaint, undertake a full investigation and provide you with a detailed response.
Verifying your identity
To safeguard your personal information we may request confirmation of your identity where there is any uncertainty about the individual submitting the complaint. Acceptable forms of identification include a valid passport or a photographic driving license.
We will only consider complaints submitted by a representative where written consent has been provided by the individual concerned, authorising the representative to act on behalf in relation to the complaint.
Complaints received from third parties will be assessed individually according to the specific circumstances of each case.
Time Period
In line with ICO guidance we will:
- Acknowledge receipt of complaints within 30 days of receiving them.
- Without undue delay, take appropriate steps to respond to complaints, including making appropriate enquiries, and will keep you informed.
- Without undue delay, tell you the outcome of your complaint.
Appeal to the UK Information Commissioner’s Office (ICO)
If you remain dissatisfied, following the outcome of an internal review of the complaint, you may raise an appeal with the Information Commissioner’s Office (ICO).
- Visit the ICO website (https://ico.org.uk)
- Call the ICO helpline on 0303 123 1113
- Write to the ICO at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
The ICO will expect that you have allowed us to consider and respond to your complaint in the first instance.
Questions about this Privacy policy
If you have any questions or comments about this Privacy Policy please email enquires@dennismaps.co.uk
About this website
Dennis Maps Ltd
Unit 2,
Grove Lane,
Frome,
Somerset,
BA11 4AT
United Kingdom
Phone
(+44) 1373 228180